Frequently Asked Questions
Will my item look exactly like the photograph?
Natural grain, color, shape and markings vary. Refer to the selected size and style, and contact us if you need clarification about a particular piece.
Where do you ship from?
Orders dispatch from 36819 WOOD BREEZE CT, GRAND ISLAND, FL 32735, USA.
Is shipping free?
Yes. Shipping is complimentary for orders delivered within the United States.
How long does delivery take?
Estimated delivery is 5–15 days. Please contact us before ordering if you need a specific arrival date.
Can I personalize an item?
Contact us with the item and your proposed design. We will confirm available options, pricing and production details before accepting a request.
How do returns or exchanges work?
We review the circumstances of each request and discuss a suitable resolution with you. Please contact us before sending an item back.
How should I care for my purchase?
Read the instructions supplied with your item and our Wood Care Guide. For product-specific questions, email support@thelydiahenderson.com.