Returns & Exchanges

Return and exchange requests are reviewed according to the actual circumstances and discussed with the customer.

Start a request

Email support@thelydiahenderson.com with your order number, the item and the reason for your request. For damage or an incorrect item, include photographs of the product and packaging where available.

Before sending anything back

Please wait for our instructions. We will discuss the item’s condition, a suitable return or exchange, the return address, any return shipping arrangements and the resolution with you.

Individual resolutions

A standard automatic refund promise or fixed return window is not currently published. Refunds, exchanges and any return shipping costs are confirmed for the circumstances of your request. This does not limit rights that applicable law does not allow to be excluded.